Return within 30 days
You can withdraw from your purchase contract within 30 days of receipt of the delivery without giving a reason. This applies regardless of whether you are a private or business customer.
The shipment of the goods to you is free of charge. You have to pay the return costs yourself if you return the item. Due to the postage and forwarding costs, they amount to a flat rate of €199 in Germany and €399 in most countries of the the European Union. Alternatively, you can order the return shipment yourself or bring the shipment to us free of charge. We don´t offer the right of return for international orders that require air transportation.
Reimbursement of your purchase amount
As soon as we have received and checked your return, we will refund the purchase amount within 14 days.
Tel. +49 322 2185 3977
You have the right to cancel the purchase contract within 30 days without giving a reason.
The cancellation period is one month from the day of cancellation if you or a third party named by you who is not the carrier have taken possession of the goods.
In order to exercise your right of withdrawal, you must send us (Walkolution GmbH, Gewerbestraße 1, 97355 Wiesenbronn, telephone number: +49 322 2185 3977, e-mail address: email@example.com) a clear statement (e.g. a letter sent by post or e-mail) about your decision to withdraw from the purchase contract.
You can use the linked sample cancellation form for this, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired. Consequences of cancellation If you cancel the purchase contract, we have you repay all payments that we have received from you immediately and at the latest within 14 days from the day on which we received the goods and checked them.
For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.
We can refuse the repayment until we have received the goods back.
We will collect the goods that cannot be sent as a parcel from you or have them collected by a forwarding agent.
Alternatively, you have the option of bringing it back to us yourself or organizing a suitable transport yourself.
Make sure that the goods are sufficiently insured on the transport route Walkolution GmbH, Gewerbestraße 1, 97355 Wiesenbronn, or include the goods that can be sent as a parcel together with the goods you are returning that cannot be sent as a parcel. You bear the direct costs of returning goods that can be sent as a parcel and the direct costs of returning goods that cannot be sent as a parcel in the amount of EUR 199.
You only have to pay for any loss in value of the goods if this loss in value is due to an examination of the condition, properties and functioning of the goods non-necessary handling is due to them. Reasons for the exclusion or expiry of the right of withdrawal (only applicable to custom-made products): The right of withdrawal does not apply to contracts for the delivery of goods for the manufacture of which an individual selection or determination by you was decisive or which clearly were tailored to your personal needs (example: special width Ära table; special color, etc.)
If you wish to revoke your contract, please contact us by email at firstname.lastname@example.org or call us on +49 322 2185 3977. If you wish, you can also fill out the form below and return it to the following address: WALKOLUTION GmbH Gewerbestraße 97355 Wiesenbronn Germany Please note that the processing of your cancellation by the post office may be delayed. We therefore recommend that you send an email instead. If you are not sure whether your e-mail has arrived, it is advisable to inform us of your cancellation request by telephone.
I/we ________________________________________________ hereby revoke the contract concluded by me/us (*) for the purchase of the following goods___________________________the provision of the following service_____________________- Ordered on ___________________________/ received on ___________________________Name of the consumer(s)___________________________- Address of the consumer(s). )_________________________________________________________________________________Signature of the consumer(s) (only in the case of notification on paper)___________________________Date___________________________(*) Please delete where inapplicable.