We build products you want to enjoy for a lifetime!
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Lifetime Guarantee
Our goal is to create the best treadmill workstations in the world, built to last a lifetime. We’re committed not just to quality that lasts a few years, but to setting the highest standards in treadmill workstations. That’s why we offer a lifetime warranty on our Walkolution 1 treadmill and TheraFloor surfaces, giving you peace of mind that your product will remain fully functional and free of defects.
For added flexibility, we also offer the option to purchase a lifetime warranty as an accessory for the Walkolution 2 within the first year of ownership. This commitment is a testament to our superior quality standards and a step toward environmental sustainability, ensuring lasting value and reducing waste.
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Scope of the Guarantee
The lifetime warranty covers:
- Manufacturing defects / material defects
- Breaks or cracks rendering your product inoperable in whole or in part.
The lifetime warranty does not cover:
- Cosmetic blemishes, scratches, stains or normal wear and tear.
- Failures or breakages due to misuse, neglect or intentional damage.
- Products that Walkolution does not manufacture itself.
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Important Note: Used Walkolution Equipment
Please note that our Signature Lifetime Warranty is an exclusive service for our original Walkolution customers only. The warranty is not transferable to any other person or purchaser and does not apply to used Walkolution equipment.
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The Warranty
If any part of your Walkolution product stops working or is defective, we will repair it or replace it with a fully functional product in the same or better condition. This means that the warranty does not cover cosmetic wear and tear that does not affect the safety or function of your product. We attach great importance to the fact that our products remain functional, because every Walkolution product not only contains valuable natural resources, but also more than 18 hours of committed manual work. If reasonable, we will provide you with an equivalent or better replacement from our inventory. All replacement products are quality tested and certified as fully functional and come with the same lifetime guarantee as your original product.
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Our Promise
Walkolution has earned an international reputation for manufacturing the highest quality products and providing the best customer service and we will always honor our end of the bargain. We expect our customers to keep their end of the bargain as well. Please do not take our warranty as a license to misuse, neglect or purposely damage your product. We also do not replace products that are stolen, lost or damaged by third parties, so we recommend insuring your belongings. We also reserve the right to change this policy in the future.
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Release From Liability
Walkolution is not liable for damage to your environment caused by using our products.
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Warranty Claims
Do you want to make a warranty claim? Just get in touch with us.