• Right of Withdrawal (Consumers)

    You have the right to cancel your purchase within one month, without giving any reason.

    The withdrawal period starts on the day you — or someone you authorize (not the delivery company) — receive the goods.


    How to Cancel

    Just send us a message (preferably by email) that you’d like to cancel:

    📧 customerservice@walkolution.com
    Walkolution GmbH
    Gewerbestraße 1
    97355 Wiesenbronn
    Germany
    📞 +49 8024 6084 595

    You may use the form below, but it’s not required.

    To meet the deadline, send the message before the cancellation period ends.


    Refunds and Returns

    If you cancel:

    • We’ll refund your payment within 14 days.
    • We’ll use the same payment method you used – no extra fees.
    • We may wait to refund until we’ve received the goods.
    • We organize the return shipping for you and will send instructions or arrange a pickup from your location.

    You are only responsible for any loss in value if you used the product more than necessary to check it.


    No Withdrawal for These Items

    You cannot cancel orders for:

    • Custom-made or clearly personalized items

    Sample Cancellation Form

    If you want to cancel, feel free to use this form:

    To: Walkolution GmbH, Gewerbestraße 1, 97355 Wiesenbronn
    Email: customerservice@walkolution.com

    I/we cancel the contract for the following order:

    Ordered on: ___________
    Received on: ___________
    Name: ___________
    Address: ___________
    Date: ___________
    Signature (only if on paper): ___________